What is Jam.dev?

Overview

It often happens that the reporting of a particular error is problematic, due to missing information or possibly a missing attachment, due to inappropriate steps, or we received an error from the users or even from the customer, or we simply want to help the developers' work and we are thinking about what could be the most suitable for this. Enter Jam.dev, a powerful and feature-rich error reporting add-on designed exclusively for Chrome-based browsers. With this tool, anyone can easily and conveniently create an error report with a few clicks. Jam.dev creates a link with all the technical information that can help developers to fix bugs faster.

The main features of jam.dev are:

• Creating a screenshots
• Recording a video screen
• Instant replaying of the recording
• Instantly creating a link to share with the team

📱Creating a screenshots

With Jam.dev, you can take screenshots of errors so you can provide an even more accurate error report to the developer. You can mark the error on the screenshot or even write on the image or obscure parts of it.

The screenshot feature allows you to easily record the error you are experiencing and provide all the information to the developer to successfully fix the error. The screenshot automatically collects information about data such as all network requests, website URL, time, complete console log and all the basic data of the device such as its size, the browser we are using and the operating system running on it. You can take a screenshot immediately or with a timer of 3 seconds or even 6 seconds.

🎥 Record a video screen

With Jam.dev, you can simply create a screen video of the bug with all the relevant information for engineers. You can capture the entire screen or just the given tab.

Designed directly for product, engineering, support and quality assurance teams, Jam.dev's video recorder simplifies the process of recording defects by gathering the information needed for the measuring teams.

The screen video recording automatically collects information about data such as all the network requests that have been made, the URL of the website, the time, the entire console log and all the basic data of the device, such as its size, the browser we are using, and the operating system running on it.

🔁 Instant replaying of the recording

The convenience offered by Instant Replay is outstanding, thanks to its ability to quickly record errors when they occur. You can replay it for 2 minutes. Jam.dev provides a comprehensive overview of technical session details, ensuring that no important information is missed. If you spot a bug, sharing the information with the engineer becomes easy and efficient with just a few clicks. The simple process provided by jam.dev minimizes possible delays in testing and enables smooth work so that you can focus primarily on your tasks. In this way, instant replay increases, makes troubleshooting processes faster and better. 

🔗 Instantly creating a link to share with your team

Once you've created your Jam link, you can share it easily and efficiently. You can simply paste this link into a ticket that you create or send it to the engineer in the form of a chat. This ensures that the engineer quickly receives the appropriate information about the error. 

Engineers can view the created link without using an account. This means they can view content without logging in or creating an account, simplifying the experience. By clicking on the jam.dev link, you can easily and conveniently review the error and thus facilitate the correction of the error.

Jam Integrations

The integrations are a paid feature for the issue trackers, but you can try them 25 times in a free package.

• GitHub: With the github integration you can easily create github bugs from Jam. Jam includes all important information, all network requests, website URL, time, full console log and all basic device data like size, browser we use and OS running on it is added automatically, only a few clicks and you can already create a full bug ticket on github. You can connect it to your github account with a few clicks and you can already configure how the error is created on github.

• Jira: With the Jira integration, we can easily create a detailed bug ticket. Jira ticket contains all important information, screenshot or screen video or instant replay of the error, all network requests, website URL, time, full console log and all basic device data like size, browser we are using and the operating system running on it will be added automatically, just a few clicks and you can create a complete bug. You can choose which project the error ticket should be created for, what type of error it should be, and who will receive the bug ticket.

• Slack: With the slack integration, you can easily create slack messages about the given error. Jam includes all important information, screenshot, screen video or instant replay of the error, also all network requests, website URL, time, full console log and all basic device data like size, browser we are using and the operating system running on it, the system will automatically add it, just a few clicks and you can create a complete bug. You can send the error to public or private groups or even to a specific person via Slack, you just have to connect Jam to slack and the error report can be sent to the developer.

Pricing

Jam.dev is free with unlimited Jam and basic features, but there are also two paid plans available: Pro, Team and Enterprise.

Pros:

• Free to use: First, Jam.dev offers free software, all you have to do is register and install the browser add-on. In addition, extra functions are available with a payment subscription.
• Easy to use: With its clean, user-friendly, simple functionality and detailed documentation, Jam.dev is very easy to use for everyone.
• Rich in features: There are many types of features available in Jam.dev, starting from screen video and screenshots to save console.

Cons:

• Compatibility: The Jam.dev add-on is only available for Chrome-based browsers such as Arc, Brave, Chrome, Edge, Opera. So it cannot be used on other browsers such as Firefox or Safari.
• Few Offline features: In our developed world, the internet is widely available, but if you have to work in an environment where the quality of the internet may be limited, Jam.dev's functionality becomes limited.

💡How to use Jam:

It is very easy to install jam.dev, which we will show you how to do and how to use it for the first time.

First of all, go to the Jam.dev page and there will be a "Get Jam for free" button at the top of the page, click on it.

Then click the "Add to Chrome" button to install the add-on.

Here Chrome will ask you again if you are sure you want to install the add-on.

Confirm the installation with the "Add extension" button.

Then, if the add-on has been successfully installed, the browser will open the Jam.dev page, where we can register a free account for use. Then create an account with the solution that suits you. Either with an email address or a github or google account. Successful registration is ready for additional use, you can highlight it in the menu bar for easier access and you can then start Jam recording or even take a screenshot of the errors you find.

Then, from the Jam interface, you can share the link to the completed bug reports.

Conclusion:

In today's world among the many types of tools, Jam.dev is the best choice for us with its ease of use and many features when it comes to bug reporting tools. With Jam, everything is in one place, you don't have to worry about whether you have collected all the information about the error because Jam will do it for you, making your work easier.

Ákos Paha // QA Engineer, Adroit Group